Terms of Use and Privacy Policy

 

The purpose of SmokiesRentDirect.com is to communicate information about our rental home (cabin) in the Pigeon Forge area for the purpose of helping you make a decision about whether or not to become a paying guest (“renter”), and to provide you with a method to book your overnight rental in our home. By accessing our website, you are agreeing with our policies, practices and any other information displayed on the site. If you do not agree with this provision, please do not use or access our website.
 

Accuracy and Security
We make every effort to ensure that all information is accurate. But we make no claim to be perfect and cannot therefore guarantee in any way that all of the information is complete or totally accurate. By accessing our site, you recognize that use of the Internet in general and this website in particular can have inherent dangers. No data transmitted over the Internet can be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information that you transmit to us and you do so at your own risk. When contacting us for any purpose, you agree to provide us with the information we request. Your further agree that any information you provide will be accurate and true to the best of your ability. Any false or misleading information you provide may result in immediate cancellation of any existing reservations without notice and further legal action if warranted.

Indemnity and Property/Casualty Issues
By accessing this site, making reservations, and staying in our home, you agree that we are not responsible for anything that happens to you, to members of your party, or to any of your property or the property of members of your party. You agree to indemnify and hold us harmless for anything that happens, including injury and damage or loss to your property. You further agree that you will either replace any of our property that you or members of your party may damage under any circumstances or you will pay us to replace that property. You understand that we may collect and hold a security deposit for this purpose, and that the amount of that deposit is not the limit of your liability. You further understand that we may maintain access to your credit card through our card processor in lieu of a cash security deposit.

Copyrights and Trade/Service Marks
All material on this website is copyrighted or trademarked. You agree not to copy any material from this site and use it for any purpose without the express written permission of Smokies Rent Direct.

Your Privacy is Important
SmokiesRentDirect.com strongly believes in protecting the privacy of our renting guests. We use information collected about you only to process and bill reservations and to make our website a more useful and valuable service. We respect the privacy of those who visit our site or rent our home. Our privacy policy is stated below. Please be aware that, if you follow a link on our website to another website, you are no longer covered by this policy. It’s a good idea to understand the privacy policy of any website before sharing personal information with it.

Your Information: What, How, and Why?
In order to make an inquiry regarding the rental of one of our houses, we need to know contact information that could include all or some of the following: your full name, address, telephone numbers, e-mail address, a method of payment, and the names of all people who will be occupying our homes. We will use this information to contact you regarding your inquiry and to receive payment. Your information is not shared with third parties, except where a third party performs services on behalf of SmokiesRentDirect.com and has agreed to keep such information confidential (such as the processing of your credit card payment or the conduct of an online survey). We will never sell, rent, lease, or exchange your personal information with any other organization. We assure you that the identity of all who contact us through this website will be kept confidential. Use of personal information will be limited only to our internal purposes in connection with renting our home for your overnight vacation stays.

News
As a visitor to our website or as a guest in our rental cabin, you will be asked to supply your e-mail address and/or your postal address. When you give us this information, we may use it to send news to you that may include information about changes in our home, changes to our rates or policies, or news about special offers. We may also send requests to you for testimonials about your stay that may be posted on our site or on other third-party advertising sites. This information may be sent to you either by e-mail or by postal mail. You may ask us to stop sending information to you at any time by sending an e-mail to Kim@SmokiesRentDirect.com.

Surveys
Surveys are another method by which we gather information to help us better serve our guests. From time to time, we may request your input in order to evaluate current or potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our service. We will not keep track of the specific answers you give.

Inquiries
You may send inquiries to us via e-mail. If you choose to send an inquiry through e-mail, your personal information, including your email address and any other information you supply, will be kept on record as an inquiry. Do not share information in the e-mail that you are not prepared to allow us to have, including, but not limited to, credit card and bank account information. The content of these inquiries is not shared with any other party.

How Do We Protect Your Information Once We Have It?
All personal information is stored on a secure computer. We do not store credit card numbers or identifying information on any public server. All such information is stored by Authorize.net, our credit card processing partner, on their secured servers, and is protected via its proprietary methods. Please remember that transactions are performed by our business partners. Our privacy policy and our security or common practices do not apply to other companies.

Changes To This Policy/Contacting Us
By providing us with your personal information, you agree to accept this privacy policy and are aware that any of our policies – including this one – may change from time to time. We reserve the right to change this policy at our sole discretion. We strongly advise you to revisit this online document periodically. We also welcome any feedback from you; please email us at Kim@SmokiesRentDirect.com if you have any comments regarding the information or improvements that can be made to this policy.